Support for Merchant QBR AutoPilot

Last updated: February 22, 2026

If you need help with Merchant QBR AutoPilot, use the support channels below. This page is the official support resource for this app.

1. Contact Support

• Email: support@stabilerewards.com
• Support Hours: Monday-Friday, 9:00 AM-6:00 PM PT
• Target Initial Response: within 1 business day

2. What to Include in Your Request

To speed up troubleshooting, include:

• App name and environment (for example, Merchant QBR AutoPilot dev).
• Timestamp of the issue and your time zone.
• Error message or screenshot.
• Request ID / Conversation ID from agent debug info (if available).
• Steps to reproduce the issue.

3. Common Issues

• Scorecard generation fails: verify storage configuration and deployment health.
• Sample merchant lookup errors: check API endpoint health and data file availability.
• Authorization failures: confirm Entra app permissions and tenant/app registration state.

4. Service Status

If there is a known incident affecting Merchant QBR AutoPilot, we will provide updates through the support email channel and your designated administrator contact.

5. Escalation

For urgent production-impact issues, email support@stabilerewards.com with subject prefix [URGENT][Merchant QBR AutoPilot].